At best I can describe this online shop as totally unprofessional insensitive and ill-mannered company. I had a very sour experience with these people. Anyone going ahead after reading this do it at your risk. We had ordered some orchids in June-20 to be delivered to a house on the occasion of a death in the family. Instead they sent Roses without even consulting us to see if it was an appropriate replacement. We felt so embarrassed and let down at the service. We contacted them asking for an explanation and they were very curt saying we send another flower of the same cost. I don’t think that’s how it works. We had initially orderd thru another site and after placing the order they called back and asked if it could be replaced as Orchids were not available and allowed us to cancel the order. These people DO NOT HAVE professionalism or the attitude to understand what business they are in Terribly disappointed and I WILL never step in there. I feel I should warn you people